This Privacy Policy explains how MR LAUNDRY (PTY) LTD (Reg. No. 2026/104012/07), trading as Mr Laundry ("we", "our", "us"), collects, uses and protects your personal information when you use our website (mrlaundryinpotch.co.za) and the MR Laundry mobile app for Android and iOS (together, "the Service"). We comply with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information we collect
When you create an account, book a collection, sign up for a package or leave a review, we collect:
- Your full name
- Email address
- Phone / WhatsApp number
- Collection and delivery address
- Order details: services chosen, preferred collection day and time, laundry weight, special instructions and sneaker details
- Package subscriptions and pickup history
- Payment records: amount, method, date and payment status (we never see or store your card or bank details)
- Promo codes you use
- Reviews you choose to leave: your name, rating, comment and area
- Your account ID, sign-in method and whether you accepted our terms and opted in to marketing
When you use the mobile app, we also collect:
- Crash reports and basic diagnostic data (app version, device model, operating system), so we can find and fix problems
- A push-notification token, if you allow notifications, so we can send you order updates
2. Device permissions in the mobile app
Our app runs on the Base44 mobile platform, which may ask your phone for permissions such as camera, location, microphone, contacts, calendar or phone. Mr Laundry does not use these to collect your information: we do not read your contacts, calendar, audio, camera, photos or location. You can refuse or turn off any of these permissions in your phone settings and still use the Service. Notifications are only sent if you allow them.
3. How we use your information
- To collect, clean and deliver your laundry
- To manage your account, orders and packages
- To contact you about your orders, collections and deliveries by WhatsApp, phone, SMS, email or push notification
- To process payments and keep financial records
- To validate promo codes and prevent misuse
- To show approved reviews on our website and app (we only publish reviews after checking them)
- To send news, updates and promotions, only if you opted in
- To fix problems and improve the Service
- To meet our legal obligations
4. Who we share it with
We never sell your personal information. We share it only with service providers who help us run the Service, and only what they need:
- Base44, which hosts our website, app and customer database
- Google, which provides sign-in (if you choose Continue with Google), email delivery and the spreadsheets we use for reviews and records
- Stitch, our payment provider, which processes card and instant EFT payments securely on its own payment page
- Our drivers and laundry processing partners, who receive only the name, contact number, address and order details needed to collect, clean and deliver your order
We may also disclose information where the law requires us to.
5. Where your information is stored
Some of our service providers store data on servers outside South Africa. When this happens, we only use providers that protect personal information to a standard similar to POPIA, as section 72 of POPIA requires.
6. Data security
Information is sent over encrypted (HTTPS) connections. Access to customer data in our system is limited by role: customers see only their own orders, and only our staff and drivers can see the orders they handle.
7. How long we keep it
We keep your account information for as long as your account is open. Order, invoice and payment records are kept for at least 5 years, as South African tax law requires. Crash and diagnostic data is kept for no more than 90 days.
8. Your rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Ask us to correct or delete your personal information
- Object to the processing of your personal information
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Regulator
9. Deleting your account
You can ask us to delete your account and personal information at any time, from the website or the app, by email or WhatsApp. See how to delete your account. We confirm with you before we delete anything, and we complete deletion within 30 days. Records we must keep by law (see section 7) are kept securely and used for no other purpose.
10. Marketing
We only send marketing messages if you opted in. Unsubscribe at any time with the link in any marketing email, or by telling us on WhatsApp or by email at info@mrlaundryinpotch.co.za.
11. Children
The Service is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
13. Contact us
Information Officer: Nkosi Mkhambi, Director
- Email: info@mrlaundryinpotch.co.za
- WhatsApp: 064 744 1053
- Address: Potchefstroom, North West, South Africa
If you believe we have not dealt with your privacy concern properly, you may contact the Information Regulator of South Africa at complaints.IR@justice.gov.za or inforeg@justice.gov.za.
